Privacy policy

Privacy Policy — A73 India

Last updated: 19 October 2026

A73 is a menswear brand operated in India by NAMS BROTHERS LLP. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit https://a73.in, place an order, contact us, or use our website services.

1. Business Information

Brand: A73
Legal operator: NAMS BROTHERS LLP
Business address: Arjun Complex, Khasra No. 4, Davlameti Road, Lava, Nagpur 440023, India
Website: https://a73.in
Customer support and privacy email: support@a73.in

2. Personal Information We Collect

Depending on how you use our website, we may collect:

  • Contact details: Name, email address, telephone number, billing address, and delivery address.

  • Order details: Products purchased, order number, order status, delivery information, and return or exchange requests.

  • Payment information: Payment method, transaction reference, payment status, and information needed to manage your purchase.

  • Cash on Delivery details: Contact, delivery, and order information required to confirm and fulfil COD orders.

  • Customer communications: Information you provide when contacting us with questions, feedback, complaints, or requests.

  • Newsletter information: Your email address and marketing preferences if you choose to subscribe to our newsletter, once that service is implemented.

  • Technical and browsing information: IP address, browser and device information, website activity, and information collected through cookies, analytics tools, advertising pixels, or similar technologies used on our website.

We aim to collect information that is relevant to the purposes explained in this policy.

3. How We Use Personal Information

We may use your information to:

  • Process and fulfil orders and arrange delivery.

  • Process online payments and manage Cash on Delivery orders.

  • Send order confirmations, payment updates, and delivery notifications.

  • Respond to customer enquiries and manage returns, exchanges, and complaints.

  • Operate, maintain, secure, and improve our website.

  • Understand website usage and measure advertising or marketing performance through tracking technologies.

  • Send promotional communications if you voluntarily subscribe to our newsletter.

  • Maintain transaction records and meet applicable legal, tax, accounting, and regulatory obligations.

We will use personal information for appropriate purposes and seek consent where required by applicable law.

4. Online Payments and Cash on Delivery

A73 offers online payments through Razorpay and may offer Cash on Delivery for eligible orders.

When you select online payment, Razorpay processes the payment through its services. We may receive transaction references, payment status, and other information needed to confirm and manage your order. Your payment information may also be handled under Razorpay’s applicable terms and privacy policy.

For Cash on Delivery orders, we use relevant contact, delivery, and order information to confirm, deliver, and complete the order.

The precise payment information handled by A73 and Razorpay depends on the payment method and checkout process. We do not claim to store full card details unless our actual payment configuration does so.

5. Cookies, Analytics, and Advertising Technologies

Our website uses cookies, analytics, advertising pixels, or similar tracking technologies. These technologies may be used to:

  • Keep the website functioning and support essential features.

  • Understand visitor activity and website performance.

  • Measure advertising effectiveness.

  • Help deliver or evaluate relevant marketing, where applicable.

Depending on the tools enabled, these technologies may collect information about your device, browser, browsing activity, interactions with website pages, and visits to our website.

Some technologies may be provided by third parties, which may process information according to their own privacy policies. We will provide applicable notices and consent or preference controls where required by law.

You may also be able to manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

Before publication: A73 should identify the actual analytics and advertising services in use and configure any legally required consent controls. The providers have not yet been identified in the information supplied for this policy.

6. Newsletter and Promotional Communications

A73’s newsletter arrangements have not yet been finalised.

If newsletter subscriptions are offered, you may choose to subscribe to receive product launches, brand updates, offers, and other promotional communications. We will use your contact information for this purpose in accordance with the subscription process and applicable law.

You will be able to unsubscribe from marketing emails using the unsubscribe option provided, where available, or by contacting support@a73.in.

Unsubscribing from marketing communications will not prevent necessary communications relating to an existing order or customer service request.

7. When We Share Personal Information

We may share relevant information with third parties where reasonably necessary to operate our website and fulfil orders, including:

  • Website hosting and e-commerce platform providers.

  • Razorpay, for online payment processing.

  • Courier and delivery partners.

  • Customer support and email service providers, where used.

  • Analytics and advertising technology providers, where enabled.

  • Professional advisers, regulators, government authorities, or law enforcement where required or permitted by applicable law.

We seek to limit shared information to what is reasonably necessary for the relevant purpose. A73 does not sell personal information as a business practice.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining business records, handling disputes, and meeting applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is held. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

9. Data Security

We use reasonable measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service or electronic storage system can be guaranteed to be completely secure. We will handle personal information in accordance with applicable legal requirements and our actual security practices.

10. Your Privacy Choices and Requests

Subject to applicable law, you may be able to request access to, correction of, or deletion of personal information, withdraw consent where processing relies on consent, or raise concerns about how your information is handled.

To submit a privacy request, email support@a73.in. We may need to verify your identity before responding. Certain information may need to be retained to complete a transaction, meet legal requirements, or resolve a dispute.

We will handle requests within the timeframes and under the conditions required by applicable law.

11. Third-Party Services and Websites

Our website may link to or use third-party services, including payment services, analytics tools, and advertising technologies. These services may have their own terms, privacy policies, and data practices.

Please review the applicable third-party privacy information when interacting with those services. A73 does not control independent websites that it does not operate.

12. Children’s Privacy

A73 does not knowingly seek to collect personal information from children where collection is not permitted by applicable law. If you believe personal information has been provided inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, website, technology, services, or applicable law. The updated policy will be published on this page with a revised “Last updated” date.

14. Contact and Grievance Redressal

For privacy questions or requests, contact:

NAMS BROTHERS LLP — A73 IndiaEmail: support@a73.in
Address: Arjun Complex, Khasra No. 4, Davlameti Road, Lava, Nagpur 440023, India
Website: https://a73.inGrievance Officer: [Nilesh A, Director Nams Brothers LLP]Grievance contact details: [helpdesk@a73.in]

The grievance contact information must be completed and displayed as required by applicable e-commerce rules before publication. Consumer grievances will be handled within the applicable legal timeframes.

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