Shipping, Returns & Exchange

Shipping, Returns & Exchanges Policy

Effective Date: 19 October 2026

At A73™, we want you to have a smooth and reliable shopping experience. This policy explains our shipping timelines, delivery process, exchange conditions, and how we handle damaged, defective, or incorrect products.

A73™ is operated by NAMS BROTHERS LLP, India.

1. Shipping & Delivery

1.1 Shipping Coverage

A73™ currently accepts orders for delivery within India. Delivery is subject to PIN-code serviceability and courier availability.

1.2 Order Processing and Dispatch

Orders are processed after successful order confirmation. Processing and dispatch may take additional time during public holidays, promotional periods, or unforeseen operational delays.

The estimated delivery period begins only after the order has been dispatched.

1.3 Estimated Delivery Time

Orders are generally expected to be delivered within 5–7 business days after dispatch.

This is an estimated timeframe, not a guaranteed delivery date. Actual delivery may vary depending on the destination PIN code, courier serviceability, public holidays, weather conditions, or circumstances beyond our reasonable control.

1.4 Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

1.5 Order Tracking

Where tracking is available, tracking details will be shared using the contact information provided at checkout. Customers can use these details to follow the shipment’s progress.

1.6 Delivery Delays and Issues

If your order is delayed, appears lost in transit, or has an unsuccessful delivery attempt, please contact us at support@a73.in so we can assist you.

If a delivery issue arises, we will work with the relevant delivery partner to investigate it and provide an appropriate update or resolution.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

1.7 Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping addresses, PIN codes, and contact details at checkout. Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

Please contact us as soon as possible if you notice an error in your delivery details. Changes may not be possible after an order has been dispatched.

2. Returns & Exchanges

2.1 Size and Fit Exchanges
If your purchase does not fit as expected, you may request an exchange for a different size, subject to product availability and the conditions below.

  • Exchange requests must be submitted within 3 days of delivery.

  • The product must be unused, unwashed, undamaged, and in its original condition.

  • Original tags, labels, packaging, and proof of purchase must be retained.

  • Products showing signs of wear, washing, alteration, or customer-caused damage may not qualify for a size or fit exchange.

  • Exchanges are subject to the availability of the requested size or replacement product.

Please contact support@a73.in with your order number and the size you would like in exchange. Our team will explain the next steps.

2.2 Exchange Shipping Charges

Your first eligible size or fit exchange is free of charge.

Any further exchange requests for the same order may be subject to applicable shipping or handling charges, which will be communicated before proceeding.

2.3 No Routine Returns for Change of Mind
We do not offer routine returns solely because a customer changes their mind or no longer wants the product.

However, this condition does not exclude any remedy that may be required under applicable consumer protection law, including where a product is defective, damaged, incorrect, deficient, or materially different from its description.

2.4 Damaged, Defective, or Incorrect Products

We take care to check products before dispatch. If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact us at support@a73.in.

To help us assess the issue, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs or videos showing the product and the reported issue, where reasonably possible.

For visible damage noticed at delivery, please notify us within 48 hours of delivery, where possible, so we can investigate promptly. If you discover a manufacturing defect later, contact us as soon as reasonably possible.

The 48-hour reporting request is intended to help with investigation and does not remove any statutory rights or remedies available to you under applicable law.

Depending on the circumstances and applicable law, the resolution may include an exchange, replacement, repair, refund, or another appropriate remedy.

Please wait for instructions from our support team before sending a product back.

2.5 Return or Exchange Approval and Shipping

Please contact our support team before shipping any product to us. We will provide the applicable instructions and return address.

For eligible size or fit exchanges, A73™ will arrange or cover shipping for the first exchange. For damaged, defective, or incorrect products, shipping arrangements and costs will be handled in accordance with the circumstances and applicable law.

Unapproved shipments may cause processing delays.

2.6 Inspection and Resolution

Once the product is received, it may be inspected to verify the reported issue and eligibility for the requested remedy.

We will communicate the outcome and next steps using the contact details associated with your order. Any resolution will be handled in accordance with this policy and applicable law.

2.7 Refunds

Refunds are not offered for routine change-of-mind requests under this policy. However, where a refund is required or appropriate under applicable law or as an approved resolution for an eligible product issue, it will be processed through an appropriate method.

Where applicable, refunds for online payments will generally be initiated through the original payment method or payment provider. The time taken for the amount to reflect may depend on the payment provider or bank.

For Cash on Delivery orders, our support team will explain the available refund procedure where a refund is approved or legally required.

3. Contact Us

For shipping, delivery, exchange, or product-related concerns, please contact us:

Email: support@a73.inWebsite: https://a73.inBusiness Operator: NAMS BROTHERS LLPAddress: Arjun Complex, Khasra No. 4, Davlameti Road, Lava, Nagpur 440023, India

We aim to review customer concerns fairly and provide an appropriate resolution in accordance with this policy and applicable law.

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